Terms & Conditions
The term "The Ethnic Emporium" or "us" or "we" refers to the owner of the website.  The term "you" refers to the user or viewer of our website.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

30-day "no-questions" guarantee
 
If you wish to return your goods within 30 days of purchase simply contact us to be issued with a returns number.  All items returned under this agreement must be in suitable condition for resale and unused.  We also recommend obtaining proof of posting and recorded delivery services for orders over £50.  Please note that you will be responsible for the cost of return postage.

Goods sent in error & damaged goods

Should goods be sent to you in error please return them to us and we will issue a full refund and reimburse the cost of postage: second class postage for items up to £50 (for your protection we recommend obtaining proof of posting), and recorded delivery for items above £50.  If you have received damaged goods then please let us know so we can arrange for replacement or refund.


Cancellations: seven-day cooling off period

We hope that you will be delighted with your purchase - if however you wish to return them then by law you are entitled to return the goods to us for a full refund up to seven days after the day of receipt. Please note that in this instance we will not be able to reimburse the cost of return postage.  Items must also be returned in a resaleable condition for a refund to be made.  Please also note that special order items that are manufactured to order are not covered by this agreement.  For more information on your statutory rights please visit http://www.consumerdirect.gov.uk/

Delivery

All items on our website are held in stock and we aim to despatch all items by Royal Mail within 48 hours of receiving the order, however please allow up to 14 days for delivery to UK addresses.  Our overseas customers should contact us for delivery-time information specific to their country.